Privacy Policy
Who we are
Newquay Hypnotherapy is operated by Adam Pearson as a 'sole trader' with support from other businesses acting as service providers eg an email list provider (Mailchimp), a scheduling system (Acuity), and administrative support. Adam is registered with the Information Commissioner's Office under registration reference: ZA313595
The information we hold and where we hold it
We hold email addresses and content, phone messages and contact details, as well as hand-written client notes from hypnotherapy sessions. All data are held on a private Google drive, cloud databases (for Mailchimp and Acuity) and private devices (computers and phones).
You can view or change your details at any time, on request, or request that they are deleted, by emailing us at [email protected]
What we do with your information
We may collect and process the following data about you:
Information you give us. The information you give us may include your name, address, e-mail address and phone number and personal details. We collect information you voluntarily provide to us e.g. by filling in forms on our website, by corresponding with us by phone, e-mail or communicating during face-to=face sessions.
Information we collect automatically. Whenever you visit our website or social media pages we may automatically collect the technical information. We may, for example, collect information about the type of device you use to access our websites, the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the sites. We may collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our membership services number. Like many websites, we use "Cookies" to enhance your experience and gather information about visitors and visits to our websites.
When you use our website or use it to contact us, you do so at your own discretion and provide any personal details requested at your own risk. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using our forms that you do so at your own risk. As the party responsible for data processing we ensure that the processed data is processed in accordance with the applicable privacy regulations, and is sufficiently protected to not be exposed to persons who should have no access to it.
We may collect analytics via third-party analytics services (such as Google Analytics) to evaluate your use of our website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our site and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the site, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Notice.
Information we receive from other sources. We may receive information about you from professional bodies if you have used them to find us. Where we take any financial payments from you, these will be done securely and in accordance with industry standards. Our payment processing machine (iZettle) does not store any customer credit card details.
Deleting data: We will retain your personal information for as long as we deem it necessary to enable you to use our services, and for us to provide services to you, as well as to comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business.
The lawful basis of processing your data
We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
You have given consent to the processing of your personal data for one or more specific purposes.
Processing is necessary for compliance with a legal obligation to which we are subject.
Processing is necessary to protect the vital interests of you or of another natural person.
Processing is in our legitimate interests or those of a third party such as our credit card payment processing, unless these interests are overridden by the fundamental rights and freedoms of the data subject (this will normally be you). For example, we rely on our legitimate interest basis to analyse and improve our Services and the content on our websites and apps, to send you information about our services, and offer you suggestions about similar products and services that might interest you. We can use your personal information in this way because it is in our legitimate interests to provide you with relevant information when appropriate, so that we may look at ways of establishing and extending our relationship with you.
Thank you for taking the time to read this policy.
Who we are
Newquay Hypnotherapy is operated by Adam Pearson as a 'sole trader' with support from other businesses acting as service providers eg an email list provider (Mailchimp), a scheduling system (Acuity), and administrative support. Adam is registered with the Information Commissioner's Office under registration reference: ZA313595
The information we hold and where we hold it
We hold email addresses and content, phone messages and contact details, as well as hand-written client notes from hypnotherapy sessions. All data are held on a private Google drive, cloud databases (for Mailchimp and Acuity) and private devices (computers and phones).
You can view or change your details at any time, on request, or request that they are deleted, by emailing us at [email protected]
What we do with your information
We may collect and process the following data about you:
Information you give us. The information you give us may include your name, address, e-mail address and phone number and personal details. We collect information you voluntarily provide to us e.g. by filling in forms on our website, by corresponding with us by phone, e-mail or communicating during face-to=face sessions.
Information we collect automatically. Whenever you visit our website or social media pages we may automatically collect the technical information. We may, for example, collect information about the type of device you use to access our websites, the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the sites. We may collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our membership services number. Like many websites, we use "Cookies" to enhance your experience and gather information about visitors and visits to our websites.
When you use our website or use it to contact us, you do so at your own discretion and provide any personal details requested at your own risk. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using our forms that you do so at your own risk. As the party responsible for data processing we ensure that the processed data is processed in accordance with the applicable privacy regulations, and is sufficiently protected to not be exposed to persons who should have no access to it.
We may collect analytics via third-party analytics services (such as Google Analytics) to evaluate your use of our website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our site and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the site, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Notice.
Information we receive from other sources. We may receive information about you from professional bodies if you have used them to find us. Where we take any financial payments from you, these will be done securely and in accordance with industry standards. Our payment processing machine (iZettle) does not store any customer credit card details.
Deleting data: We will retain your personal information for as long as we deem it necessary to enable you to use our services, and for us to provide services to you, as well as to comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business.
The lawful basis of processing your data
We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
You have given consent to the processing of your personal data for one or more specific purposes.
Processing is necessary for compliance with a legal obligation to which we are subject.
Processing is necessary to protect the vital interests of you or of another natural person.
Processing is in our legitimate interests or those of a third party such as our credit card payment processing, unless these interests are overridden by the fundamental rights and freedoms of the data subject (this will normally be you). For example, we rely on our legitimate interest basis to analyse and improve our Services and the content on our websites and apps, to send you information about our services, and offer you suggestions about similar products and services that might interest you. We can use your personal information in this way because it is in our legitimate interests to provide you with relevant information when appropriate, so that we may look at ways of establishing and extending our relationship with you.
Thank you for taking the time to read this policy.
